Service logs

Open Journal -> Service logs, or Service purchase journal from statistics. The journal includes pending, cancelled and refunded orders, not only completed services.

Filters and orders with recipients, status and amount.

Find a purchase

Select a project, server, dates and currency. Orders are included when an action falls in the period: creation, confirmation, payment, execution, cancellation or refund. Both dates are included in UTC. Page size is 10, 25, 50 or 100.

Field	Search
Order status	All states or one selected state.
Search	Part of an order ID, service ID, game-account name or character name.
Service type	The exact type code under Exact search, such as l2_karma_clear.
Order ID	The exact purchase identifier.
Service ID	Offer ID, not a game item or character identifier.
Player ID	Master account within the selected project.
Player email	Registered player's email; use it instead of Player ID, not together.

Select a project before searching by player ID or email. All filled filters apply together. Click Refresh to apply them or reset to remove the restrictions.

An order ID selects one purchase.

Rows and pages

Each row shows the service, project, server, order ID and latest activity time. Buyer, service type, game account, character, status and total appear alongside it. A player link opens their profile.

Recent actions appear first; recipients and states are visible without opening details.

Previous and Next switch pages of the current selection. Changing filters or refreshing starts from the first page.

Statuses

Status	Meaning and action
Awaiting payment	Payment has not been confirmed.
Awaiting confirmation	The purchase is not yet confirmed or its information is still being added. Refresh the journal; this status alone is not a reason to ask the player to pay again.
Awaiting execution	The order is confirmed but execution is not complete.
Execution failed	An attempt failed. Open details for the reason and retry information.
Completed	Service execution finished.
Cancelled	The order was cancelled. This is distinct from a completed refund.
Refunded	Money was returned; details show the refund date.
Needs review	Check the order information before further action.

Order details

Click the eye icon. Details show the service name and type, buyer, account, character, currency and dates of completed actions. Payment breakdown includes the original amount, discounts, surcharges, total and any main balance, bonus balance or direct payment.

Recipient, dates and exact amounts for an individual order.

A free purchase has a Confirmed date but no payment date or charged funds. Confirmation and execution remain separate actions.

A zero price does not create a payment; confirmation and completion are shown.

Execution failure and refund

If execution failed, details show the attempt count, latest failure date and reason. The game server may have been unavailable, for example. Execution will be retried means another attempt is pending.

Execution succeeded and the previous failed attempt remains visible.

After a final rejection, check the order status and refund separately. Cancelling a paid order does not mean the refund has already completed. A free order needs no monetary refund.

The completed refund amount and date are visible in the order.

Retry on a detail-loading error reloads the details; it does not execute the game service again. A monetary refund does not by itself confirm that an already completed character change was undone.

If an order is missing

1. Check the dates, project, currency and status; remove unnecessary filters.
2. Search by exact order ID, account or character.
3. If the selection changed or expired, refresh the journal and reopen the order.
4. If details failed to load, click Retry.

A deleted offer's name may be unavailable, while the purchase and amounts remain. See service statistics for the overall figures.