Purchase journal

Open Journal -> Purchase journal for shop, service, game currency, case, lucky wheel and gift code purchases. Use purchase statistics to compare them over a period.

Search and filters

Field	Purpose
Project / Game server	Purchases from one project and, optionally, one server.
Period / Start / End	Purchase activity dates, including both days in UTC. Completion or a refund can bring an earlier purchase into the selected period.
Category	One kind of purchase or all categories.
Currency	Purchase currency or balance unit. Different units are not combined.
Status	The current purchase state.
Search	Search by purchase ID, offer ID or service type.
Rows per page	10, 25, 50 or 100 records.
Purchase ID	An exact identifier under Exact search.
Player ID / Player email	Find a registered player's purchases. Select a project first and enter either ID or email, not both.

Apply changed filters with the refresh button. Reset restores initial filters. Previous and Next change pages; applying new filters restarts at the first page.

Columns and details

Purchase includes the category, ID and last activity time. Buyer shows the player or guest and server. The remaining columns are Status, Payment source and Purchase total. Use the eye button at the end of a row to open details. Selecting a registered buyer opens their profile.

Details show available creation, payment, confirmation, completion, cancellation and refund dates separately. A missing date is not replaced by another action's date.

Purchase lines show amounts before order-wide discounts and surcharges. The adjusted total and debit allocation appear above, under Payment breakdown.

Shop

The list shows the buyer, server, status, payment source and total. Guest purchases are labelled as guest purchases.

The selected category with completed purchases.

Details include offers, quantities, unit prices, totals, delivered items and the recipient. Guest delivery identifies a character; a game account may be absent.

Purchase contents and outcome.

Game services

Select Services to inspect paid and free service purchases.

The selected category with completed purchases.

Details identify the purchased service and its target account or character.

Purchase contents and outcome.

Game currency

Game currency includes purchases by registered players and guests.

The selected category with completed purchases.

Details show the quantity and recipient. Item delivery includes an item name and icon; account currency has its own quantity display.

Purchase contents and outcome.

Cases

The case journal shows the opening price, status and buyer.

The selected category with completed purchases.

Open details to inspect the reward, quantity and enchant level. This example contains five Soulshot Tickets.

Purchase contents and outcome.

Lucky wheel

Paid spins, free purchases and VIP attempts have distinct Payment source labels.

The selected category with completed purchases.

Details show the reward, quantity, enchant level and purchase dates. A debit allocation is shown only for a paid attempt.

Purchase contents and outcome.

Gift codes

Gift code package purchases show the buyer, payment and outcome.

The selected category with completed purchases.

Details include the denomination and issued package ID. Denomination and purchase price are separate values.

Purchase contents and outcome.

Statuses

Status	Meaning
Awaiting payment	Created, but payment has not been confirmed.
Awaiting confirmation	Some purchase details are not yet confirmed.
Awaiting completion	Confirmed, with completion still pending.
Completion failed	Completion encountered an error and needs investigation.
Completed	Purchase completion is confirmed.
Cancelled	The purchase was cancelled. Cancellation alone does not mean that money was returned.
Awaiting refund	The refund is not yet complete.
Refunded	Funds were returned; the refund has its own date.
Needs review	Purchase information needs investigation; unconfirmed amounts are not displayed as final totals.

Original payment and the separate refund date are visible.

Free purchases and VIP attempts

A free purchase has a confirmation and outcome, but no main or bonus balance debit. It is not displayed as a zero-value payment.

Payment source identifies a Free purchase.

A VIP attempt means that an available VIP attempt was used. It is distinct from both a free purchase and a discounted purchase.

The reward and outcome are shown without a balance debit.

Incomplete details and empty results

When purchase details are not yet confirmed, the dialog shows a notice. Refresh the journal; if the state persists, inspect the purchase and its completion.

A notice replaces the incomplete purchase contents.

When no purchases match, an empty result is shown. Check the period and currency, remove the status or category filter, then search again.

No purchase with this ID matches the selected period.

If the journal asks you to refresh the list, restart browsing. Use Retry after a temporary loading error.