Payment journal
Open Journal -> Payment statistics -> Payment journal. This page lists balance top-up requests and direct purchase payments. Compare totals in payment statistics.
Find a payment
Choose the project, server, dates, purpose and paid currency. Activity offers creation, receipt, completed refund, dispute opening or resolution, cancellation and expiry. You can also include all activity.
Dates apply to the selected activity. A payment created earlier can appear in today's journal because of today's receipt or refund. Status and history show the known state when the journal was refreshed, including later changes to a selected payment.
Search accepts a full payment, order, refund or dispute reference, or part of it. Expand Find a player, select a project and enter an ID or email to find a player.
Rows per page offers 10, 25, 50 or 100 entries. Use Next and Previous. Refresh after changing conditions. If the selection expires or payments change, refresh the journal and restart from the first page.
Payment details
The view button opens the payer, purpose, status and sequence of known actions.
A receipt shows its payment method and reference. A top-up with bonuses also shows the base credit, promotional bonus, VIP bonus and any bonus expiry. Direct purchases show an order reference.
A created request shows the requested amount and payment deadline. It does not mean money has been received. No confirmed receipt means payment information is not yet present in the selected history.
Statuses
| Status | Meaning |
|---|---|
| Awaiting payment | A request exists without a confirmed receipt. |
| Paid | Payment has been confirmed. |
| Partially refunded | Part of the paid amount has been refunded. |
| Refunded | The paid amount has been refunded in full. |
| Under dispute | An unresolved dispute exists. |
| Chargeback | The dispute was resolved in the payer's favour. |
| Cancelled | An unpaid request was cancelled. |
| Expired | The request was closed after its payment deadline. |
| Awaiting confirmation | History is incomplete. Refresh later. |
| Needs review | Information disagrees. Inspect payment and refund details. |
Refunds and disputes
A completed refund shows its amount, cumulative refunded amount, refund reference and receipt reference. Multiple partial refunds remain separate actions.
A dispute shows the disputed amount and the dispute and receipt references. Once resolved, its result appears: won, lost or closed without a charge. An open dispute is not a completed refund.
This page reviews history. Use payment management to issue refunds, and the purchase journal to check delivery.
When no payments match
Check activity dates, paid currency and purpose. Email search requires a selected project. If a payment no longer belongs to the selection, refresh the journal and open it again. Use Try again when details temporarily fail to load.