Service statistics
Open Journal -> Service statistics to compare demand for game services, payments and returns. The service purchase journal contains individual orders.
Select data
| Field | Usage |
|---|---|
| Project | One project or all available projects. |
| Game server | Select a project first, then one server or all its servers. |
| Period | Today, the last 7, 30 or 90 days, this year, last year or custom dates. |
| Start / End date | Both dates are included. Report times use UTC; earlier years are available. |
| Group by | Automatic, daily, weekly, monthly or yearly. Changes chart intervals, not the total for the selected dates. |
| Currency | Purchase currency, project and decimal precision. Automatic selection shows one available currency. |
| Rows per page | 10, 25, 50 or 100 services in the list. |
Click Refresh, the circular-arrow button, to apply the selection. Reset restores the initial filters. Different currencies, including currencies from different projects, are not added together.
Orders, payments and returns
Confirmed orders includes paid purchases and explicitly confirmed free purchases. A free purchase is not a payment and does not increase received money.
Order summary shows:
- Created, completed and cancelled orders by the date of each action. Creation and completion can fall in different months.
- Payments, free orders and refunded orders separately.
- Paying players: distinct registered players with a positive payment. Repeat purchases do not increase the player count.
- Average payment: received money divided by the number of payments. Free orders do not lower the average. The largest payment is shown separately.
- The amount before price adjustments, discounts and surcharges.
Payment source separates main balance, bonus balance and direct payments. A return belongs to its return date, not the purchase date. After returns is received money minus money returned during the selected period and can be negative.
Charts and calendar
Payments and returns over time shows the amounts for each interval. Average payment over time has values only for intervals with payments.
Expand Values by period for exact amounts and order counts. Change Group by to compare months or years. The first and last intervals may cover only part of a month or year.
Activity and comparisons
By time
By hour (UTC) combines the same hour across all selected days. By weekday (UTC) compares weekdays and weekends. These are not limited to today's purchases.
By game server
Compare payment counts, received amounts, returns and average payments. Whole project means purchases without an individual server, not a repeated total of the server rows.
Top buyers
Up to ten registered players with the largest purchase amounts. Click a player to open their profile.
By service type
Offers with the same purpose are grouped together, such as clearing karma or PK count. Different offers of one type can have different prices.
Service offers
Most purchased services shows up to ten offers with the most confirmed orders.
The full Services list shows the name, type, project, server, confirmed orders, payments, received money, returns and average payment for each offer.
Use Previous and Next to change pages. View purchases opens the journal for that service. Historical amounts use the price at purchase time, even if the current price has changed.
Loading problems
- Check the period, project, server and currency.
- If recent orders are still being added, wait for automatic refresh or click Refresh.
- If the selection has changed or expired, refresh the report and start paging again.
- If the report is too large, select one project or a shorter period.
Use the service journal to inspect an individual purchase. Refreshing a report does not execute a service again.