My purchases
After signing in, open Account -> My purchases. This page contains shop, game currency and game service purchases, including free purchases and purchases paid from your balance. Existing purchases remain in history when new purchases are unavailable.
The Payment history button opens payment records. Purchase contents, recipients and delivery details are shown on the purchase receipt.
Purchase history
The list shows the purchase type, server, date, total and current status. Open a row or its details button to view the contents and recipient.
Filters
Select a purchase type and server, then apply the filter. All servers includes purchases from different servers. Clear restores the full list. Use the next-page button when more records are available.
Game currency
The currency receipt shows the quantity and recipient. Awaiting delivery means the purchase was accepted but its contents have not yet been delivered.
Game service
The service receipt shows the selected recipient, total and delivery status. Do not buy the same service again while the previous purchase is still being processed.
Free purchase
Free purchases also appear in history. A zero total does not mean delivery is complete; check the delivery status on the receipt.
Processing a return
A return notice appears separately from the original purchase status. It means the return is still being processed. Check the page again later.
Purchase under review
An administrator is reviewing the purchase. Each affected reward has its own status, such as a temporary restriction. Include the purchase reference at the bottom of the receipt when contacting support.
Partial refund
A partial refund shows the original payment and the refunded amount. The purchase may remain under review. The purchase total and original payment may use different currencies; each amount retains its own currency label.
Return processed
After a return is processed, check the reward status. Reward recalled means a previously delivered reward was taken back. Delivery stopped means the reward will no longer be delivered.
Restoring access
Restoring access means the decision to keep the purchase has been made, but its restrictions have not yet been fully lifted. Wait for the status to update.
Purchase kept
The player keeps the purchase after review. If a reward has not yet been delivered, its delivery status shows the remaining progress.
Review completed
An administrator has completed the review manually. Check the outcome shown for each reward. If the actual result differs, contact support with the purchase reference.
If a purchase is missing
Clear the filters and check which account you are signed into. If the page is temporarily unavailable, try again later. If the purchase is still missing, send support its reference, server and approximate purchase time.
See also: Shop, Balance and game currency, Return handling settings.