User Search
Open Users -> User Search, fill in the relevant fields and select Search. Empty fields do not restrict results. Only projects available to the staff member can be searched.
Search Fields
| Field | Meaning |
|---|---|
| A complete address or part of one. | |
| Game account | A game account login or part of one. |
| Project | One project or all available projects. |
| Character name | The complete character name. A character server is required. |
| Character server | The server on which to find that character, not a filter for the player's last selected server. |
| IP | A complete IPv4 or IPv6 address. Matches the player's last address or saved activity history. Requires permission to view logs. |
| Browser fingerprint | A fingerprint value, or part of it, from visit details. |
| Analytics visitor ID | A GA ID value, or part of it, from visit details. |
| Date filter | Choose Player registration or Game account creation. |
| From / Through | Inclusive date boundaries. Either boundary may be left empty. |
| Rows per page | 25, 50 or 100 matching players. |
Different filters apply together. When both fingerprint and visitor ID are filled in, matching either one of those two identifiers is sufficient. % and _ in text fields are literal characters, not wildcards.
Account and Character
Enter the complete character name and select its server. Add a login, email or visit identifier to narrow the results. When using the game account creation date, the period applies to the same account that owns the character, not to the player's cabinet registration.
IP Search
Enter a complete address. Equivalent IPv6 spellings match, as do IPv4 addresses and their IPv6-mapped representations. Partial address search is not supported.
The Last IP address column can differ from the search value when the match came from history. Open the player's IP Activity to investigate. The form's dates restrict registration or account creation, not the period in which an IP was used.
Results and Navigation
| Column | Meaning |
|---|---|
| ID / Email | The master account. Select its ID or email to open the profile. |
| Project | The player's project. |
| Selected server | The player's current server selection in the cabinet, when available. |
| Registered | The player's cabinet registration date. |
| Last sign-in | The saved last sign-in time. |
| Last IP address / Country | The player's latest saved details, which may differ from the matched historical event. |
Use Next and Previous to navigate the matches. Results are not cut off after 500 players. A large search may show a continuation message without rows: select Next to examine the next part.
Reset clears the filters and starts a new search. Filters remain in the page URL; reloading starts at the first page of those results. If data changes or the viewing session expires, run the search again. Results contain current player details, not an immutable copy of their profiles.
No Matches
Check the character name and server, remove unnecessary filters or widen the period.
When search is temporarily unavailable, an error appears and previous rows are hidden. This does not mean no players exist. Wait for recovery and select Search again; the entered conditions remain in the form.
To change an account's owner, use Game Account Transfer.