Player cabinet
Ticket list
Players see only their own tickets. The summary shows all tickets and counts waiting for the player, waiting for staff, and closed.
Create a ticket
The form uses published categories and effective limits. Enter a clear title, describe one issue, optionally select an account and character, and attach supporting files.
Submitting the same request twice does not create a duplicate.
Conversation
The ticket shows messages, author, time, delivery state, and attachments. Reply remains available until the ticket is closed or the player's support access is restricted.
Rate a staff response
Players can select Helpful or Not helpful under each eligible staff response. The selection can be changed, and statistics use only the latest value. Feedback belongs to that individual response, does not change the ticket state, and is unavailable for player messages, redacted responses, or responses that have not been delivered yet.
Special states
Pending external delivery
The message is already saved. Do not submit it again: delivery continues after recovery or an administrator starts a retry.
External support unavailable
History remains readable. If an action is temporarily unavailable, retry it later.
Access restricted
The reason and expiry are shown to the player. Ticket creation and replies remain blocked until the restriction expires or is removed.
Feature disabled
The menu item is hidden. Opening a saved link shows that Player Support is unavailable.