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General Questions

Answers to common questions about MMO-DEV WEB, the service model, licenses, support, and platform capabilities.

Product and Service Model​

1. What is MMO-DEV WEB?​

MMO-DEV WEB is a SaaS platform for game projects: player cabinet, admin panel, GraphQL API, payments, game accounts, modules, launcher, and support tools.

2. Is it a boxed product or a service?​

It is a service with client files for self-hosting the website. Project settings, modules, and integrations are managed through the SaaS panel.

3. Will I receive the website files?​

Yes. You download the client release and host it on your server. The release contains the website, cabinet, templates, and local client files.

4. What remains on the platform side?​

The control panel, API, project settings, module operations, payment logic, and service integrations are handled by the platform.

5. Can I move the whole platform to my own infrastructure?​

The standard model is SaaS. Dedicated or custom infrastructure terms are discussed separately.

Features​

6. Which game platforms are supported?​

Different game platforms are supported, including Lineage 2, Aion, Battle of the Immortals, and other scenarios available in the project panel.

7. Can I connect multiple servers?​

Yes. A project can contain multiple game servers. Each server can have its own display settings, menu, modules, payment options, and parameters.

8. Is multilingual support available?​

Yes. The client and API support localization. Send the preferred response language with the standard Accept-Language header; regional tags and q priorities are supported.

9. Can I use my own design?​

Yes. Client templates can be adapted to the project brand. Use the template and phrase systems so updates do not overwrite custom changes.

10. Can I add custom modules?​

Yes, but a module must follow the current client settings, project settings, and security rules. For larger changes, agree on the data contract and UI first.

Payments and Modules​

11. Which payment systems are available?​

Available aggregators are configured in the project panel. Each aggregator has its own public parameters and secret credentials.

12. Can I enable several payment methods at once?​

Yes. Users choose an available payment method on the balance top-up page.

13. How do paid modules work?​

Modules are purchased for a project and enabled in settings. Server-side features can be enabled or disabled per game server.

14. What happens when a module expires?​

The module stops being available for new actions, but the project account should not be disabled only because a single module expired.

Support and Updates​

15. How do I update the client?​

Use one-click update in the client's local administration area. The client downloads a release for the connected installation, verifies its digital signature and file integrity, creates a backup, and runs the normal upgrade. Use the full archive from the panel for a new installation or manual recovery.

16. Should I edit project settings on the client manually?​

No. Project settings are changed in the SaaS panel and then delivered to the client through the standard settings update flow.

17. What should I do if menu items disappeared after an update?​

Check project menu settings, module availability, and the selected game server. The menu is built from project settings and available module permissions.

18. How do I request support?​

Prepare the project domain, project ID, problem description, reproduction steps, screenshots, and request id if the issue is API-related.

19. Can I order custom development?​

Yes. Custom features, design adaptation, integrations, and logic migration are estimated separately after the task is described.

Security​

20. Can I pass keys to the browser?​

No. Secret keys, payment credentials, and provider keys must not appear in JavaScript, URLs, templates, or public logs.

21. How do users authenticate?​

The public API uses a session in the Authorization: Bearer <sessionId> header. Sensitive operations may require PIN or 2FA.

22. Can I use a mobile app or launcher?​

Yes. Web, mobile, and launcher use the same named operations; the trusted entry point identifies the client type instead of a user-controlled header.